How do I track my first run?

 

1.Open the app and navigate to the Run screen

 

2.Tap "Start Run" to begin tracking

 

3.Grant location permissions when prompted

 

4.Your run will be tracked automatically

 

5.Tap "Stop" when finished to save your run

 

What permissions does the app need?

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• Location: Required for run tracking and location-based features

• Camera: Optional, for scanning barcodes on food products

• Health/Activity: Optional, for syncing with Apple Health or Google Fit

• Notifications: Optional, for achievements, challenges, and updates
   

• Features

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• Run Tracking

• Track distance, time, pace, and route

• View detailed statistics and history

• Set weekly goals and track progress

• Export run data
   

• Social Features

• Join challenges and compete with friends

• Share posts about your runs and achievements

• Chat with other users in group challenges

• Follow other runners and see their activity

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• Nutrition & Food Lookup

• Search for food items and view nutritional information

• Scan barcodes to quickly find product details

• Save favorite recipes

• Create grocery lists
  
   

• Music

• Access curated playlists for running

• Create custom playlists

• Control music playback during runs

• Sync with your music library

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• NE Smart (Machine Learning)

• Get personalized insights based on your running patterns

• Receive predictions about optimal running times

• View performance trends and recommendations

• All processing happens on your device for privacy

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• Store & Purchases

• Browse fitness products and streetwear

• Make secure purchases through the app

• Track your orders and shipping

• View purchase history

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• Location Services

• Get weather information for your location

• Find nearby gyms, parks, and fitness events

• Discover tourist destinations

• View detailed information about places

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• Health Integration

• Sync with Apple Health (iOS) or Google Fit (Android)

• Track steps, distance, and other health metrics

• Monitor hydration goals

• View comprehensive health statistics

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• Troubleshooting

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• Run tracking issues

• Ensure location permissions are enabled in device settings

• Check that GPS is enabled on your device

• Try closing and reopening the app

• Restart your device if tracking continues to fail

• Ensure you're in an area with good GPS signal

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• App crashes or freezes

• Close the app completely and reopen it

• Restart your device

• Update to the latest version of the app

• Clear app cache (Android: Settings > Apps > Nolimits Evolution > Storage > Clear Cache)

• Reinstall the app if issues persist

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• Login problems

• Verify your email address is correct

• Check your internet connection

• Use "Forgot Password" to reset your password

• Ensure you've verified your email address

• Contact support if you're unable to access your account

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• Notifications not working

• Check notification permissions in device settings

• Verify notification preferences in app settings

• Ensure Do Not Disturb mode is not enabled

• Check that the app is not restricted in battery optimization settings

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• Music playback issues

• Check that your device volume is turned up

• Ensure music files are properly downloaded

• Try restarting the music player

• Check your device's audio settings

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• Location services not working

• Enable location permissions in device settings

• Ensure GPS is enabled

• Check that location services are enabled for the app

• Try using the app in a different location

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• Payment issues

• Verify your payment method is valid

• Check your internet connection

• Ensure you're using a supported payment method

• Contact support if a charge appears but order doesn't process

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• Data sync issues

• Check your internet connection

• Try manually refreshing the app

• Log out and log back in

• Ensure you're using the latest app version

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• Account Management

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• How do I update my profile?

• Go to Settings > Profile and edit your information, including display name, profile photo, and bio.

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• How do I change my password?

• Go to Settings > Account > Change Password. You'll need your current password to set a new one.

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• How do I delete my account?

• Contact support to request account deletion. This action is permanent and cannot be undone.

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• How do I export my data?

• Contact support to request a copy of your data in a portable format.

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• Privacy settings

• Control who can see your profile and posts

• Manage location sharing preferences

• Adjust notification settings

• Control data sharing with third-party services

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• Technical Support

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• System Requirements

• iOS: iOS 13.0 or later

• Android: Android 8.0 (API level 26) or later

• Internet connection required for most features

• GPS required for run tracking

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• App Updates

• Updates are available through the App Store (iOS) or Google Play Store (Android)

• Enable automatic updates in your device's app store settings

• Check for updates manually in your app store

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• Data Backup

• Your data is automatically synced to our servers

• Ensure you're logged in to keep your data backed up

• Data is stored securely and encrypted

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• Battery Usage

• Run tracking uses GPS, which can drain battery

• Close other apps while running to conserve battery

• Consider using a power bank for long runs

• Adjust location accuracy settings if needed

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• Frequently Asked Questions

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• Is the app free?

• The app is free to download and use with in shops to ease your journey .

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• Do I need an internet connection?

• An internet connection is required for most features, including syncing runs, social features, and store purchases. Run tracking works offline, but data will sync when you reconnect.

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• How accurate is GPS tracking?

• GPS accuracy depends on several factors including weather, satellite visibility, and device quality. Accuracy is typically within 3-5 meters under good conditions.

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• Can I use the app without location services?

• Run tracking requires location services. Other features like nutrition lookup, music, and social features work without location.

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• How do I report a bug?

• Use the "Report Issue" feature in Settings or contact support directly with details about the issue.

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• How do I suggest a feature?

• Contact support with your feature suggestion. We review all feedback and consider it for future updates.

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• Is my data secure?

• Yes, we use industry-standard encryption and security measures to protect your data. See our Privacy Policy for more details.

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• Can I use the app on multiple devices?

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• Yes, you can log in to your account on multiple devices. Your data will sync across all devices.

• What is NE Smart?

• NE Smart is our on-device machine learning feature that provides personalized insights and predictions based on your running patterns. All processing happens on your device for privacy.

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• How do I contact other users?

• You can message users through group challenges or by finding them in the community section.

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• Contact Us

• Email Support

• neteam@nolimitsevolution.com

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• In-App Support

• Use the "Contact Us" feature in Settings to send us a message directly from the app.

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• Response Time

• We aim to respond to all support inquiries within 24-48 hours during business days.

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• Business Hours

• Monday - Friday: 9:00 AM - 5:00 PM (Your Local Time)

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• Additional Resources

• Privacy Policy: Available in the app or on our website

• Terms of Service: Available in the app or on our website

• Community Guidelines: See in-app for rules and best practices

• Tutorial Videos: Check our website for video guides

• Last Updated: [Current Date]

• Version: 1.0

• For the most up-to-date information, please check the app or contact our support team.

• This content covers the main features and common support questions. Customize contact information, business hours, and any app-specific details as needed.